Terms & Conditions

“The company” means DISH Catering Limited
“The customer” means any person, body of persons, firm or company that the Company enters into a contract with for the provision of services
“The price”        means the total price payable to the Company for the services
“The services”   means any service or goods supplied to the Customer or sold by the company under contract.
“The contract”   means any such contract

Acceptance or the Terms and Conditions:
Receipt of these terms or written acceptance by the Company of the customers order and deposit shall be deemed to constitute unqualified acceptance of these conditions.

Deposit:
A 75% deposit is required on written confirmation of an event. The deposit is calculated on the total estimated price of the event; and the deposit must be cleared funds in the Company’s bank before the event.

Invoice:
The remaining 25% will be invoiced after the event date and payment is required within 14 days. If the payment has not been received by the due date, the Company reserves the right to charge interest at the rate of 3% per annum over the base rate of Lloyds TSB, current at the time payment falls due. Prices are quoted exclusive of VAT or other taxes unless otherwise stated.

Changes to job specification:
Should the event change from the original quoted job specification then your job will be recosted accordingly.

Cancellation:
The minimum cancellation charge is 25% of the estimated bill. This will increase to 50% within fourteen days of the event, and 100% with seven days. Should we have engaged sub contractors on your behalf, their individual and particular cancellation charges will apply.

Final Numbers:
Invoices are based on final numbers confirmed at least four working days before the function, or on the numbers actually catered for, should this be higher. Should final numbers decrease within four working days the higher original figure will be charged for. Should the numbers rise during this time, we reserve the right to charge a re booking charge. The fee will be calculated on a 15% charge of all costs relating
to the increase, i.e. staff, food, drinks, and equipment. This is to take into account additional ordering and kitchen time and any penalties levied by our sub contractors.

Delivery:
Any time or date stated by the company for delivery or removal of goods required in the provision of the services is an estimate only and shall not be essential term of the contract. Delivery and collection will be attempted to all reasonable areas at a venue or facility. However should the access be restricted or additional time, personnel or facilities be required, any additional costs wil be passed on to the client

Conditions of hire:
The client shall be liable for any loss or damage to equipment or property provided by the company or by its subcontractors, or within premises rented on their behalf. We will try to mitigate any losses as far as possible, and will pass on any charges at cost.

Wines:
Are subject to market availability, and vintages and prices may be altered.

Late finishes:
Any taxi charges to transport staff home safely after 11pm will be passed on at cost. We endeavour to keep this to a minimum, but this is for the safety of our staff, many of whom are young and female.

Force Majeure:
The Company shall make reasonable efforts to perform their obligations under contract but shall not be liable for any delay or other failure to perform any part of the Contract as a result of factors outside of the Company’s control. The Company reserves the right to pass any additional costs incurred from the Company’s suppliers’ or in-house expenses due to unforeseen demand, restrictions or requirements to fulfil the contract.

Claims:
A claim that the services are not in accordance with the Contract will not be accepted by the Company unless written notice is given to the Company within five days of the provision of the services, stating the grounds of the claim and enclosing any supporting evidence. The Company’s liability (if any) to the customer in respect of any defect in the provision of the Service or for any breach of contract by the Company or its servants or agents shall be limited to the Price.
Property, title and ownership in all goods and materials sold subject to these terms and conditions shall not be passed to the Customer until such time as all sums of money owing by the Customer to the Company of any nature whatsoever shall have been paid. The risk in the goods or materials shall have been paid. The risk in the goods or materials shall pass to Customers upon delivery.

Allergic reactions:
The Company cannot guarantee that any produce on our menu is totally free from nuts, nut derivatives or other ingredients to which guests may have a serious allergic reaction as we cannot operate in a nut free environment. We would therefore advise guests with a severe allergy to nuts or other ingredients to talk to us directly to arrange an alternative to the chosen meal.