“The Company” means DISH Catering Limited.
“The Customer” means any person, body of persons, firm or company that the Company enters a contract with for the provision of services.
“The Price” means the total price payable to the Company for the services.
“The Services” means any service or goods supplied to the Customer or sold by the company under contract.
“The Contract”
Acceptance of Terms & Conditions – Receipt of these terms or written acceptance by the Company of the customers order and deposit shall be deemed to constitute unqualified acceptance of these conditions.
The Client agrees to pay 50% of the estimated full balance on confirmation of the booking. A booking is only confirmed upon receipt of this signed/completed contract and receipt of the specified deposit amount. The deposit is calculated on the total estimated price of the event; and cleared funds must be in the Company’s bank before the event.
Any monies paid are non-refundable upon cancellation. The Company reserves the right to release unconfirmed bookings.
The remaining 50% of the contracted invoice elements is payable 4 weeks prior to the event date. If the payment has not been received by the due date, the Company reserves the right to charge interest at the rate of 3% per annum over the base rate of Lloyds TSB, current at the time payment falls due.
All prices within the contract are subject to VAT at the current rate. The Company charge a 1.8% service fee on all Corporate Credit Card/Amex payments.
Should you be confirming your booking within 6 weeks of the event date, 100% of the contract value will be payable upfront in line with our payment terms and conditions.
Should the event change from the original quoted job specification then your job will be re-costed accordingly. This applies to change of numbers, venue or event date
The minimum cancellation charge is 25% of the estimated bill. This will increase to 50% if cancelled within fourteen days of the event date and 100% if cancelled within seven days of the event date. If the Company has engaged sub-contractors on your behalf, their individual and cancellation charges will apply
The client shall be liable for any loss or damage to equipment or property provided by the company or by its subcontractors, or within premises rented on their behalf. We will try to mitigate any losses as far as possible and will pass on any charges at cost.
Are subject to market availability, and vintages and prices may be altered.
Any taxi charges to transport staff home safely after 11pm will be passed on at cost. We endeavour to keep this to a minimum, but this is for the safety of our staff, many of whom are young and female.
The Company shall make reasonable efforts to perform their obligations under contract but shall not be liable for any delay or other failure to perform any part of the Contract as a result of factors outside of the Company’s control. The Company reserves the right to pass any additional costs incurred from the Company’s suppliers’ or in-house expenses due to unforeseen demand, restrictions or requirements to fulfil the contract.
Invoices are based on final numbers confirmed at least 4 weeks before the function, or on the numbers catered for, should this be higher. Should final numbers decrease within 4 weeks, the higher original figure will be charged for. Should the numbers rise during this time, we reserve the right to charge a re-booking charge. The fee will be calculated on a 15% charge of all costs relating to the increase, i.e. staff, food, drinks, and equipment. This is to take into account additional ordering and kitchen time and any penalties levied by our sub-contractors.
A claim that the services are not in accordance with the Contract will not be accepted by the Company unless written notice is given to the Company within five days of the provision of the services, stating the grounds of the claim and enclosing any supporting evidence.
Property, title and ownership in all goods and materials sold subject to these terms and conditions shall not be passed to the Customer until all sums of money owing by the Customer to the Company of any nature whatsoever shall have been paid. The risk in the goods or materials shall have been paid. The risk in the goods or materials shall pass to Customers upon delivery..
Any time or date stated by the company for delivery or removal of goods required in the provision of the services is an estimate only and shall not be essential term of the contract. Delivery and collection will be attempted to all reasonable areas at a venue or facility. However, should the access be restricted, or additional time, personnel or facilities be required, any additional costs will be passed on to the client
The Company cannot guarantee that any produce on our menu is totally free from nuts, nut derivatives or other ingredients to which guests may have a serious allergic reaction as we cannot operate in a nut free environment. We would therefore advise guests with a severe allergy to nuts or other ingredients to talk to us directly to arrange an alternative to the chosen meal.
The Company will follow guidance given by the World Health Organisation, Public Health England and the Government in terms of any Covid-19 related incidents. If the event detailed in this contract is not permitted to proceed following on from the advice from the above governing bodies, the Company will allow the Client to transfer all monies paid to an alternative future date of the Client’s choice, working with the venue and other suppliers. If this is not suitable for the Client, the Client will receive a refund of any monies paid. If there are no restrictions in place in relation to COVID-19 that prevent the event detailed in this contract to proceed, Clause 4 of this contract will remain valid.